(Ep 24: The Art of Customer Service in Context of Cultural Differences - with Don Allen)

Bill Gates once said: "Your most unhappy customers are your greatest source of learning".

Customer service is something that we experience and that we are a part of every single day. In this podcast episode, my guest and I explore the nuances of customer service in the context of cultural differences. We discuss the challenges of providing effective customer service in a globalized world where customers come from diverse backgrounds and have different expectations.

You will hear some interesting reflections, stories and perspectives coming from the both us.

Tune in to this episode to get some insights on how to navigate cultural differences in customer service, including the importance of understanding cultural norms, customs, and communication styles.

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(Ep 22: Fostering Relationships for Effective Leadership: The Power of Relational Intelligence - with Dr Adam Bandelli)

Why was Machiavelli wrong? Who are the best leaders? Does every leader need charisma?

In this episode you can listen to a conversation with my next guest Adam Bandelli who is an organizational psychologist and leadership advisor with over twenty years of corporate consulting experience. In his latest book "Relational Intelligence: The Five Essential Skills You Need to Build Life-Changing Relationships", he details the five critical skills senior executives must practice to lead financially profitable organizations.

In this inspiring on so many levels conversation, Adam also talks to me about how leaders can use emotions to effectively lead people and organizations and if empathy is something we can learn. Together we also attempt to answer a question whether a true leader is born or made.

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(Ep 20: Doing Business At The Table)

“Timing is everything in life and in golf” said Arnold Palmer.

In this episode I am hosting Tom Black and I could not be more excited to talk about doing business at the table with anyone else.

Tom is a highly successful banking CEO, a renowned motivational speaker and author.

Tom is the owner of Tom Black Center for Excellence. His acclaimed sales techniques, corporate training programs and professional coaching have helped thousands of companies, executive managers and sales professionals achieve immense financial, personal and business success. Tom is also a celebrated wine aficionado, he is an international wine personality recognized by the world’s greatest wine makers, chefs and wine critics.

In this episode we are exploring the art of doing business at the table, which is also a title of Tom’s book published in 2020.

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(Ep 18: Career Choices - Importance of Networking and Never Giving Up - with Peter Cosco)

Does the first job really matter? At what point of your career your decisions decide about its future? What’s important during an interview? Why is asking any interviewee for their vision of the next 5 years a silly question? Is it ever a good idea for a career transition and is it ever too late for that? And...what does Kentucky Derby have to do with it all?

In this episode I am hosting Peter Cosco who has served as a C-suite operator, interim executive, and consultant/advisor to public and private companies at all points in their lifecycle. A majority of his career has been spent in and around the media & entertainment sector.

With Peter I talk about career - the choices we make, the importance of networking and not giving up throughout the whole cycle of our careers. We also talk about how with career it is like with life - sometimes we just have to let it unfold...

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(Ep 16: With Great Risks Comes a Great Reward - with Aaron Harper & Ep 2: Make a Customer, Not a Sale. Aaron Harper About the Best Approach for Sales)

Do you work for someone and are thinking about starting your own business? Do you want to be your own boss, but are afraid of the risks? This episode is for you!

In this episode I am hosting someone you are familiar with already from Season 1, Ep 2 - an entrepreneur and an expert in building relationships and developing franchise brands. Aaron got into franchising years ago and at the moment of recording this episode, he was a rising entrepreneur, so in this episode we are having a conversation about making a decision to go on your own and about what it really means. Soon after this episode, Aaron has become a CEO of The Rolling Suds which under his influence is now becoming one of the best franchising business in the United States.

Listen to this episode to get inspired with a new perspective on entrepreneurship and to hear why taking risks when all is unknown and uncomfortable may be the biggest reward and satisfaction for you in a long run!

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(Ep 13: Niven Postma - Why Should Anyone Be Led By You? Leadership in Light of Office Politics)

Why should anyone be led by you? How does power differ from authority in a true and authentic leadership? Why not everyone who is in a leadership position is a leader? Why a true and a great leader is like a gardener? How do office politics impact leadership and people's career? Is office politics something we can escape? Those and so many other questions are answered by my very special guest of this 13th and a very lucky episode. 

Niven Postma is a world-known and a strongly recognized on a global arena leadership expert. She has held executive positions since she was 29, in a career that has spanned multiple sectors and roles. Before starting up her own consultancy and embarking on her PhD, her positions included being CEO of the Businesswomen’s Association and many other senior leadership roles. Among many hats Niven wears now, she is a Harvard Business Review and Inc. Africa contributor. She’s also an author of a book: "If you don’t do politics, the politics will do you…: A guide to navigating office politics effectively and ethically. (And yes, it is possible.)". 

This conversation will change your perspective on leadership and office politics.

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(Ep 11: A Power of Trust & Storytelling in Leadership - discussion with Magda Petryniak)

Imagine that you are on a beautiful island, spending there an amazing day with your most favorite person in the world, just enjoying your time.

Now, did your mind take you there as you were reading it? Were you able to put yourself in the story?

Storytelling can be very powerful. In any story we can make anything happen. If that’s the case - why not bring it to business? Why not leverage the power of storytelling in leadership?

In this episode I host a special guest. Magda is a CEO of Story Seekers Poland and Leadership and Communication Consultant & Trainer. Both of us being so passionate about leadership get into a deep dive conversation about true and authentic leadership and what it comes down to. We talk about the importance of trust and empathy and a power of storytelling.

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(Ep 9: Brian Lynch About a Successful Transition From a Corporate to a Start-Up World)

“No job is too small for you" - Brian Lynch.

Do you have to plan your career in order to achieve success in business? Does a career in a corporate world differ from planning a career at a start-up? What are the differences between big corporations and start-ups from a business career stand point and how do you transition from one to another? Is there a personality type that fits a start-up environment but not a corporate one?

In this episode I am hosting Brian Lynch, the President of the U.S. Business at SteelEye - an incredibly successful person who knows all about fintech world and is sharing his perspective on this business with us today. After 25 years in financial industry working in global corporations and then moving on to start-ups, Brian talks to me about a successful transition from a corporate to a start-up environment, what the transition really entails and how much it surprised him. Brian uncovers how an unplanned career can turn into a successful and satisfying path, what does "working for the men" mean, how does a day-to-day at a start-up look like and how different it is from a well-oiled machines like big corporations. This conversation is going to inspire you so listen to it now!

Listen here.